Money-Back - Satisfaction Guarantee

We have sold many horses across the country sight unseen to clients who have to depend on our testimonials, our videos, our photos, and the health history of a horse. With horses in more than 26 states and 2 shipped overseas, we have had great success in matching the client's needs to the horse. Our guarantee provides these clients with the added security of knowing that horse is as described and sound.  It is exactly what I would need in purchasing a horse sight unseen and makes perfect sense as a business.

We spend an extensive amount of time in taking photos, taking videos, and talking with clients as well as asking them to talk with our clients regarding their experiences. If the horse fits the potential client then we have earned what we feel is a new referral in the walking horse world and as a small farm selling approximately 6-13 horses a year that is a goal of ours. If the horse does not suit the potential client, then I have had the pleasure of talking with another horse enthusiast and hopefully helped them in learning what to ask for in talking with the next person who owns a horse they are interested in purchasing. I have taken photos and videos of mounting, bathing, leading, unloading, giving haircuts, and even of the swirl pattern in their forehead.  The bottom line is that we will take a video or photo of any aspect requested so that your time is not wasted in making the trip to the farm and so that we do not put a horse off the market on hold unless you are sure it is a great match per the needs you have listed. 

What is our guarantee specifically?

Guaranteed Sound: Should you purchase a Tennessee Walking Horse mare, colt, filly, or gelding from GenesisTWH without coming to the farm for an onsite evaluation of the horse, we guarantee that horse is sound and as described for a period of 21 days or your purchase price is refunded in full when we receive the horse back at GenesisTWH and a vet check is done to ensure there are no changes in their health from when they left as a result of your ownership or during your period of caring for the horse. 

All horses must be vet checked before leaving the farm when the coggins and health certificate is pulled by a vet of your choice.  This vet check, coggins, health certificate cost is the responsibility of the purchaser unless clearly stated in writing otherwise by Genesis Tennessee Walking Horse Farm owners. We will provide you a list of all area vets available that you can contact and request the tests you feel are needed in addition to the basic pre-purchase exam. Typical cost of the exam ($95-200+ on average depending on tests you want done), farm call ($80+/- depending on if you use a local vet or one from Evansville Indiana), new coggins and health certificate ($50). Without a vet check the guaranatee is null other than in extreme cases where a condition or issue arises that would not normally be visible on general vet inspections is determined by your vet and the examination by our vet validates the condition. 

21 days allows you to get the vet in to evaluate the horse after having it shipped to you should you desire to do so upon the horses arrival and run any and all specialized tests required. If the horse is unsound upon arrival or has any condition that has been determined by the vet to be pre-existing and not disclosed fully to the new owner, you can transport or ship the horse back to GenesisTWH and receive a full refund of the purchase price of the horse.  We do not pay any transportation costs.

Guaranteed to be as described: Should you purchase a Tennessee Walking Horse mare, colt, filly, or gelding from GenesisTWH without an onsite evaluation of the horse, we guarantee that the horse is as described and shown on video for 14 days. This gives the horse time to settle in and for you to become acclimated to having a new horse getting to know them.  If the horse is not as described upon arrival, you can transport or ship the horse back to GenesisTWH and receive a full refund of the purchase price of the horse. We do not pay any transportation costs. We have had one horse shipped back based on a hoof issue as they were intending the horse to be used without shoes (barefoot) and the feet on this particular horse were not hard enough for the Arizona dessert conditions. They actually purchased the horse after an on site visit and examination, however the circumstances were unusual and we refunded their purchase price. These clients did purchase 4 horses from me over the course of the years and referred others to us in their area as well.